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Pietenpol-List: Bad vibes from Sirius

Posted: Wed Nov 19, 2003 10:36 pm
by matronics
Original Posted By: "Al Latham"
Subject: Pietenpol-List: Bad vibes from SiriusDear Pieters,Has anyone had any dealings with Sirius Aviation in the DFW area? My father-in-law is having a bad experience with them. He ordered a large bill ofmaterials from them (various sizes of 4130 tube, 4130 sheet, and aluminum sheet)about a month ago for his Hatz project. They told him large orders might takeup to a week for processing. He wrote them a check for over $1600. At the endof the first week, he tried calling and left a message. They did not call back so he called a couple more times the following week and made contact one afternoon. They told him some of the sheet materials were at another facilitygetting sheared. The next day, he found out his check had already cleared thebank. After another week, he left another message and got no call back. Finally this week (after getting quite frustrated with no communications from them), he tried their fax number and someone answered. They still claimed thesheet material was at the vendor getting sheared. Tomorrow will be ONE MONTH since the order was placed. It is obvious that they waited until his check cleared before they even started to fill the order. And they have not initiatedany communication at all to say the order was partially filled or some on back-order. Nothing. in fact, they seem to be avoiding his phone calls. He hasnow asked them to cancel the order and send his money back. He asked me to check with the Piet group and see if anyone else has had similar dealings withthem. Or worse, or better? He chose Sirius because of our proximity to theirfacility so we could go pick up the order and save shipping. Plus, their priceswere good when compared with Univair, Wicks, AS&S....the only cheaper was Dillsburg. Whenever and IF ever he gets his $$ back....Dillsburg will get hisbusiness from now on.Terry Bowdenph (254) 715-4773fax (254) 853-3805________________________________________________________________________________

Re: Pietenpol-List: Bad vibes from Sirius

Posted: Wed Nov 19, 2003 11:03 pm
by matronics
Original Posted By:
Terry,I was fortunate enough to hear about Sirius prior to me donating any moneyto Ted's cause.There have been several, probably 6 or so from another list that I am onthat have felt the"Sirius Sting". As I recall only one got any satifaction at all and it tookthe better part of 6months or so, claimed the check never came then it turned up cashed and thestory goeson and on. I can't belive you got anyone to answer the phone from thestories that I've beentold.It's too bad as he could have a hell of a business if he'd get things right.You just can't beatDillsburg for metal though.Good Luck,Al----- Original Message -----

Re: Pietenpol-List: Bad vibes from Sirius

Posted: Wed Nov 19, 2003 11:33 pm
by matronics
Original Posted By:
Egad, I wish I had known your father-in-law was about to do this..... Iposted a note to the list (or maybe offline to someone in the Piet group)some time ago regarding Sirius. And I won't spend any more time on thisissue on this forum than to say that I hope the money is returned. Ok, Iwill say a bit more.....your father-in-law ain't alone.....Ok, now for "local" pickup and one of the best suppliers you'll findANYWHERE, drive a little farther north/east to Alpha Aviation in Greenville.(Actually, don't drive there......drive to Mesquite, which you were going todo anyway, and I'll pick you up and drive you to Greenville myself.....)Now that I think about it, we can stop a little SW of Greenville (in CaddoMills) and we'll take a sailplane up and go find some thermals! Now THATwould be fun!Anyway, what he doesn't have he'll get for you and he's simply a pleasure todeal with. Everything I've bought there has been priced very close to AS&S(I've only comparison price checked a couple of items) but I can drive overand pick up what I need. Good service is never free and I would gladly paya bit more just for the experience. Good service, local pickup and a fairprice is a combination that's just to rare these days.....I was over there recently getting some ply (which I cutup into 9" strips andstarted attaching to the leading edge just this evening.....) and mentionedthat I needed some 1.5" 4130 for my straight axle. He dug around, foundnone and said he would order some. I called back a week or so later, it wasin and I went out and picked it up. No advance payment, no hassle, just goget it.OK, I'll get off my soap box....good customer service is one of my petpeeves.Again, good luck and let me know if you get up this way.Jim in Plano----- Original Message -----

Re: Pietenpol-List: Bad vibes from Sirius

Posted: Thu Nov 20, 2003 12:22 am
by matronics
Original Posted By: "Jim Markle"
The guy at Alpha is Russ Chambers, I think, and his son is either a parttimer on this list or the tcraft list, I forget which. Either way, dobusines with him. Jim, I used to tow at Caddo Mills and it is really duewest from greenville not SW.Chris Bobka----- Original Message -----

Pietenpol-List: Bad vibes from Sirius

Posted: Thu Nov 20, 2003 7:10 am
by matronics
Original Posted By: "John Ford"

Re: Pietenpol-List: Bad vibes from Sirius

Posted: Thu Nov 20, 2003 9:06 am
by matronics
Original Posted By:
It seems like a nice organization, but I could never get any response fromthem.Doyle Combs----- Original Message -----