Pietenpol-List: Aircraft Spruce & Specialty
Posted: Thu Sep 09, 2004 12:34 am
Original Posted By: Mike Luther
I have to retract something I previously said about AS&S (I recommended peoplenot buy from them), to wit:When I bought my spruce kit from AS&S I elected for the (their) "Modernized Pietenpol"due to it being their only option for the three piece wing. I wronglyassumed this was the "Improved Aircamper" (1933). It was not. I found out Icould have (read: should have) elected for the standard Piet spruce kit and gotsome extra wood for the center section. As it was I paid about $300 extrafor those two pieces and a lot of "thicker" wood and some "shorter" pieces (#6trusses) and had to sacrifice the 1x1's of the elevators for those. And wasmissing the 1x1 for the rudder entirely to boot. Anyway, I was pretty upset andfelt that AS&S should have designed/planned their kit better as there wasn'teven enough to finish the basics without ordering extra stock...Yesterday I spoke with one of their customer service department folks and explainedthe situation. She said she would try and get the material and shippingwaved and sent two-day air. I wasn't really in the mood to battle over the $300.00extra I paid as I was on my way to work and I will save that for anotherday. I though that was that...This morning I got a call from who I assumed was another of their customer relationspeople and I began to explain the situation to her. She kept cutting meoff and I was almost at the "Okay now let REALLY talk" stage, i.e.: I'll screamyou listen. When I realized that she was not from customer relations at alland was in fact from their catalog/materials department. She was calling meto find out what was wrong with their kit. Put another way, "What did we (meaningAS&S) screw up on in the kit and how can we fix it. Not only for you, butfor 'everyone'". WOW!Though I'm still not thrilled that I paid extra money to begin with, that kindof service is certainly a rarity nowadays. It was completely unexpected and Iwas impressed!StacyThere is only one greater thing than to believe in the impossible...and that isto achieve it -- Stacy Clark________________________________________________________________________________Date: Wed, 08 Sep 2004 22:31:38 -0700
I have to retract something I previously said about AS&S (I recommended peoplenot buy from them), to wit:When I bought my spruce kit from AS&S I elected for the (their) "Modernized Pietenpol"due to it being their only option for the three piece wing. I wronglyassumed this was the "Improved Aircamper" (1933). It was not. I found out Icould have (read: should have) elected for the standard Piet spruce kit and gotsome extra wood for the center section. As it was I paid about $300 extrafor those two pieces and a lot of "thicker" wood and some "shorter" pieces (#6trusses) and had to sacrifice the 1x1's of the elevators for those. And wasmissing the 1x1 for the rudder entirely to boot. Anyway, I was pretty upset andfelt that AS&S should have designed/planned their kit better as there wasn'teven enough to finish the basics without ordering extra stock...Yesterday I spoke with one of their customer service department folks and explainedthe situation. She said she would try and get the material and shippingwaved and sent two-day air. I wasn't really in the mood to battle over the $300.00extra I paid as I was on my way to work and I will save that for anotherday. I though that was that...This morning I got a call from who I assumed was another of their customer relationspeople and I began to explain the situation to her. She kept cutting meoff and I was almost at the "Okay now let REALLY talk" stage, i.e.: I'll screamyou listen. When I realized that she was not from customer relations at alland was in fact from their catalog/materials department. She was calling meto find out what was wrong with their kit. Put another way, "What did we (meaningAS&S) screw up on in the kit and how can we fix it. Not only for you, butfor 'everyone'". WOW!Though I'm still not thrilled that I paid extra money to begin with, that kindof service is certainly a rarity nowadays. It was completely unexpected and Iwas impressed!StacyThere is only one greater thing than to believe in the impossible...and that isto achieve it -- Stacy Clark________________________________________________________________________________Date: Wed, 08 Sep 2004 22:31:38 -0700