Pietenpol-List: Aircraft Spruce - I am about to never use them again.

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Original Posted By: "Chad and Susan Johnson"
If Aircraft Spruce does not get their act to gether I may end up never buying fromthem again.I have been dealing with them on a return for 2 months now.2 months ago I ordered a set of custom made cables with rotary swaged MS forkson the ends.I get the cables soon after only to find they are swaged WAYout of round. it almostlooks like they used a bench vice to crimp the fork over the cable.The AC43.12 syas the swaged fitting must be .219" in diamter after the swage ALLTHE WAY AROUND. My cables were .218 on one axis and as high as .240 on theother.Totally unuseable and not FAA airworthy.The customer service people have told me that they have sold thousands of thesecables with no problem and that since they are custom they will not offer a refund.I told the lady several times... a couple times VERY slowly.... "thesecables do not meet 43.13 and will fail long before the fork will." she stilldid not get it.I then told here... "if I use these, eventually my wings will probably rip offand I will die" . her comback was still " we sell alot of these and nobody complains"So then I say, "maybe all those other cables are good and I got a bad set. Justsend me a good set." She says no joy. sales are final I am stuck with them.What the hell?? I've spent about $3,500 with them and now they want to lose meover $70?DJwww.imagedv.com=This email has been scanned for known viruses and made safe for viewing by Half Price Hosting, a leading email and web hosting provider. For more information on an anti-virus email solution, visit .________________________________________________________________________________

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Original Posted By: Jeff Cours
Thanks for finding Jim Irwins email address..... I sent an unaggressive, yet concernedemail to himwe'll see what happensDJ VeghEditor - Animator - Digital ArtistLarry John Wright, Inc.1045 E. University Dr.Mesa, AZ 85203480.833.8111 - Office602.743.5768 - Mobile"The Nation's Number One Retail Advertising Agency"Achieving Big Time Results for Local and Regional Retailers ----- Original Message -----

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Original Posted By: "DJ Vegh"
I think someone from AS&S monitors our list. Sometime ago I was complainingabout a freight overcharge on the list and they (AS&S) contacted me and gaveme a credit for the difference.DickG.----- Original Message -----

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Original Posted By: "dpilot"
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Original Posted By: "Jeff Cours"
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Original Posted By:
Subject: Re: Pietenpol-List: Aircraft Spruce - I am about to never use them again.In a message dated 8/27/03 3:12:17 PM Eastern Daylight Time, aircamper(at)imagedv.com writes:> So then I say, "maybe all those other cables are good and I got a bad set. > Just send me a good set." She says no joy. sales are final I am stuck with > them.> > What the hell?? I've spent about $3,500 with them and now they want to lose > me over $70?> > DJ> www.imagedv.comYou could look at it this way: Its $70 tuition towards your schooling. Lessons learned. Custom made usually sold as-is, unless you get warranty or thelike. ________________________________________________________________________________