Pietenpol-List: Aircraft Spruce & Specialty

matronics · Post by **matronics** » Thu Sep 09, 2004 12:34 am

Original Posted By: Mike Luther
I have to retract something I previously said about AS&S (I recommended peoplenot buy from them), to wit:When I bought my spruce kit from AS&S I elected for the (their) "Modernized Pietenpol"due to it being their only option for the three piece wing. I wronglyassumed this was the "Improved Aircamper" (1933). It was not. I found out Icould have (read: should have) elected for the standard Piet spruce kit and gotsome extra wood for the center section. As it was I paid about $300 extrafor those two pieces and a lot of "thicker" wood and some "shorter" pieces (#6trusses) and had to sacrifice the 1x1's of the elevators for those. And wasmissing the 1x1 for the rudder entirely to boot. Anyway, I was pretty upset andfelt that AS&S should have designed/planned their kit better as there wasn'teven enough to finish the basics without ordering extra stock...Yesterday I spoke with one of their customer service department folks and explainedthe situation. She said she would try and get the material and shippingwaved and sent two-day air. I wasn't really in the mood to battle over the $300.00extra I paid as I was on my way to work and I will save that for anotherday. I though that was that...This morning I got a call from who I assumed was another of their customer relationspeople and I began to explain the situation to her. She kept cutting meoff and I was almost at the "Okay now let REALLY talk" stage, i.e.: I'll screamyou listen. When I realized that she was not from customer relations at alland was in fact from their catalog/materials department. She was calling meto find out what was wrong with their kit. Put another way, "What did we (meaningAS&S) screw up on in the kit and how can we fix it. Not only for you, butfor 'everyone'". WOW!Though I'm still not thrilled that I paid extra money to begin with, that kindof service is certainly a rarity nowadays. It was completely unexpected and Iwas impressed!StacyThere is only one greater thing than to believe in the impossible...and that isto achieve it -- Stacy Clark________________________________________________________________________________Date: Wed, 08 Sep 2004 22:31:38 -0700

matronics · Post by **matronics** » Thu Sep 09, 2004 6:30 am

Original Posted By: Stacy Clark
Stacy,I got my spruce from AS&S about 6 years ago. First they sent me a list of materialsthat they would supply. And they sent a personal list from a previous builderthat they based it on.I said it was OK and ordered it. The order was great! Short on nothing, and evena few xtra pieces. It was based on the long fuse with the three piece wing(hadthe 4 long spars and the two short for the center section.Maybe they had some kind of change of command thru the years and lost the list.I had scanned all my paperwork on the lumber lists and list that was based on.I'll email it to you if you'd like.walt evansNX140DL ----- Original Message -----

matronics · Post by **matronics** » Thu Sep 09, 2004 6:41 am

Original Posted By: Jim Ash

matronics · Post by **matronics** » Thu Sep 09, 2004 11:34 am

Original Posted By: Gary Gower

Brodhead Pietenpol Association