Original Posted By: Gary Gower
Pietenpol-List: Dillsburg
Pietenpol-List: Dillsburg
Original Posted By: helspersew(at)aol.com
Subject: Re: Pietenpol-List: Re: Dillsburg Aeroplane WorksI guess he didn't remind you that he's the largest importer/supplier in the country and controls all of the 4130 supply in the country. That was a bit hard to swallow for me, but after speaking with him and listening to just how unfriendly and un leaning towards customer service he was, and thatt whole fax quote business.I decided not to order and if I really needed to buy from him I would go there and pick up what I needed. Fortunately I haven't had to do that so far.I understand from others that you would be better served to speak with his son rather then him. Apparently from what I have been told his son has a much better grasp on being cordial with the public.JohnIn a message dated 1/9/2011 11:11:39 A.M. Eastern Standard Time, hangar10(at)cox.net writes:--> Pietenpol-List message posted by: "K5YAC" Jack... Airparts was also recommended, and I have their catalog on hand too. I will keep it handy in the future. Shad... All the tubing we ordered was in full lenghts (18-20 feet), which was way more than we needed, but the price breaks were enticing so we were willing to buy more and pay freight. Vogelsong lectured me several times at great length about his desire to sell full lengths rather than cut lengths, which would require him to restock the drop. Bottom line there is thathe has no idea what he has on the rack, and he even told me so. There obviously aren't enough yellow pads at Office Depot to keep track of the messhe has going... another reason he might have considered a computer in the mid to late 80s. Time to give that fax machine the ol heave-ho! Can't imagine what his desk must look like. We spoke almost daily for over a week dueto his changing quotes and availability issues, but each time I had to remind him who I was, spell my name, etc. Might be a little sad if it weren'tmy time and money that I was spending. I priced steel tube at Dillsburg, Wicks, AS&S, Airparts, Trident Metals and E.M. Jorgensen. Dillsburg was by far the cheapest, but it means absolutely nothing if the product isn't available or if it arrives in unusablecondition. I lack two sizes of tubing, which I will be ordering from AS&S today. Yes, a little more expensive than Dillsburg, but the second cheapest vendor on these particular sizes. This material might have originated from Dilsburg, but will it be the same scratched and damaged stuff that WE received? I doubt that AS&S or other reputable vendors would accept such garbage. If I did receive junky stuff from AS&S, I'm confident that their peoplewould do whatever they could to make things right... a spar comes to mind. In my profession, the products we make must work properly. If they fail to perform accurately and reliably, people lose lots of money... worst case, their lives. No one cares about cheap... they care about reliability... if we tried to sell a crappy product our business would suffer... the same is true for Dillsburg. This thread illustrates a small sample of the feedback I've received... several have sent me direct e-mails stating similar experiences. I appreciate the fact the Mr. Vogelsong is a veteran of WWII, and that he has an interesting backgroung in experimenting and supplying good products for our hobby, but he should consider getting some help in the front office, maybe even the Internet, which shouldn't add too much to his overhead and might make his catalog and ordering department more accessable. I mean really, most of us have to go out of our way to find a fax machine nowadays, and it is NO way to carry on a conversation. I'm not trying to pound on Dillsburg, but there are enough hurdles and problems to solve in this type of project. Not to mention that one of the reasons that I am building is economy... I don't appreciate getting ripped off. I am also the newsletter editor for our EAA chapter, and I am sharing this same information in this months issue with well over 100 members. Heck,I don't want them getting ripped off either! Hopefully some of them will discuss or repost this information in their circles or on their forums. Woops! Ya burnt a paratrooper that likes to type Mr. Vogelsong... bad idea.--------Mark ChouinardWings, Center Section and Empannage framed up - Working on FuselageRead this topic online here:http://forums.matronics.com/viewtopic.p ... ___Subject: Pietenpol-List: Dillsburg
Subject: Re: Pietenpol-List: Re: Dillsburg Aeroplane WorksI guess he didn't remind you that he's the largest importer/supplier in the country and controls all of the 4130 supply in the country. That was a bit hard to swallow for me, but after speaking with him and listening to just how unfriendly and un leaning towards customer service he was, and thatt whole fax quote business.I decided not to order and if I really needed to buy from him I would go there and pick up what I needed. Fortunately I haven't had to do that so far.I understand from others that you would be better served to speak with his son rather then him. Apparently from what I have been told his son has a much better grasp on being cordial with the public.JohnIn a message dated 1/9/2011 11:11:39 A.M. Eastern Standard Time, hangar10(at)cox.net writes:--> Pietenpol-List message posted by: "K5YAC" Jack... Airparts was also recommended, and I have their catalog on hand too. I will keep it handy in the future. Shad... All the tubing we ordered was in full lenghts (18-20 feet), which was way more than we needed, but the price breaks were enticing so we were willing to buy more and pay freight. Vogelsong lectured me several times at great length about his desire to sell full lengths rather than cut lengths, which would require him to restock the drop. Bottom line there is thathe has no idea what he has on the rack, and he even told me so. There obviously aren't enough yellow pads at Office Depot to keep track of the messhe has going... another reason he might have considered a computer in the mid to late 80s. Time to give that fax machine the ol heave-ho! Can't imagine what his desk must look like. We spoke almost daily for over a week dueto his changing quotes and availability issues, but each time I had to remind him who I was, spell my name, etc. Might be a little sad if it weren'tmy time and money that I was spending. I priced steel tube at Dillsburg, Wicks, AS&S, Airparts, Trident Metals and E.M. Jorgensen. Dillsburg was by far the cheapest, but it means absolutely nothing if the product isn't available or if it arrives in unusablecondition. I lack two sizes of tubing, which I will be ordering from AS&S today. Yes, a little more expensive than Dillsburg, but the second cheapest vendor on these particular sizes. This material might have originated from Dilsburg, but will it be the same scratched and damaged stuff that WE received? I doubt that AS&S or other reputable vendors would accept such garbage. If I did receive junky stuff from AS&S, I'm confident that their peoplewould do whatever they could to make things right... a spar comes to mind. In my profession, the products we make must work properly. If they fail to perform accurately and reliably, people lose lots of money... worst case, their lives. No one cares about cheap... they care about reliability... if we tried to sell a crappy product our business would suffer... the same is true for Dillsburg. This thread illustrates a small sample of the feedback I've received... several have sent me direct e-mails stating similar experiences. I appreciate the fact the Mr. Vogelsong is a veteran of WWII, and that he has an interesting backgroung in experimenting and supplying good products for our hobby, but he should consider getting some help in the front office, maybe even the Internet, which shouldn't add too much to his overhead and might make his catalog and ordering department more accessable. I mean really, most of us have to go out of our way to find a fax machine nowadays, and it is NO way to carry on a conversation. I'm not trying to pound on Dillsburg, but there are enough hurdles and problems to solve in this type of project. Not to mention that one of the reasons that I am building is economy... I don't appreciate getting ripped off. I am also the newsletter editor for our EAA chapter, and I am sharing this same information in this months issue with well over 100 members. Heck,I don't want them getting ripped off either! Hopefully some of them will discuss or repost this information in their circles or on their forums. Woops! Ya burnt a paratrooper that likes to type Mr. Vogelsong... bad idea.--------Mark ChouinardWings, Center Section and Empannage framed up - Working on FuselageRead this topic online here:http://forums.matronics.com/viewtopic.p ... ___Subject: Pietenpol-List: Dillsburg
Original Posted By: "Ray Krause"
I had always heard great things about Dillsburg, but purposely always avoided them for all the potential problems I expected with them not having a websight etc. It wasn't worth it to me.Dan HelsperPoplar Grove, IL. ________________________________________________________________________________
I had always heard great things about Dillsburg, but purposely always avoided them for all the potential problems I expected with them not having a websight etc. It wasn't worth it to me.Dan HelsperPoplar Grove, IL. ________________________________________________________________________________